Front Office Assistant Manager - Tower Suites

About the Role

The Asst. Front Office Manager is responsible for managing and supervising the daily duty shifts and providing support to senior management in the department's front and back office operations. The Asst. Front Office Manager is responsible for ensuring the consistent delivery and quality of guest service and immediately addressing and resolving guest challenges and feedback. The Asst. Front Office Manager must maintain consistent lobby and front desk presence while ensuring all staff are performing in accordance with our company standards. Job Responsibilities: Interact positively with guests and employees Promoting hotel facilities and services Actively promote company's core values and service standards by setting a positive example Pre-shift staff coming into work to communicate company updates, policy changes, hotel occupancy, special events and messages from Senior Management Assist in the recruitment and hiring process, conduct initial screening of all possible candidates utilizing Kenexa Monitor daily staff schedule and shift breakboard, ensuring staff are reporting to work, leaving and taking their breaks on time Constantly supervising the Front and Back Office to ensure efficiency of operations Control payroll expense by monitoring shift activity; allowing staff to "early out" during slow periods and verifying accuracy of employee clock-ins/outs in Kronos Monitor and correct performance of employees by coaching/counseling employees as needed and issuing disciplinary action for all Front Desk staff, as approved by Front Office Manager/ Sr. Asst. Front Office Manager Ensure employees are in compliance with Department and Company policies Support hotel rate integrity and availability throughout duty shift Ensure shift checklists and reports are completed prior to the end of the shift and information is passed-down effectively Ensure that the arrival and departure experience for all guests are in accordance with Forbes 5-Star/AAA 5-Diamond standards and the int