Junior Casino Host

About the Role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: Under the direction of the Player Development Manager, the incumbent will solicit and cultivate database segments in an effort to drive incremental revenue. ESSENTIAL JOB FUNCTIONS: Executing outbound sales calls in a polite manner with proper phone etiquette. Executing outbound sales calls with a through understanding of an individual’s available marketing offers and promotions Accurately document and process customer reservation requests for rooms, events, promotions, restaurants, spa and dining (list is not exhaustive) Ability to clearly explain specific marketing promotions, initiatives, and property amenities based on customer interest and needs Work directly with Player Development, National Marketing, Asian Marketing and general Marketing teams as needed to ensure a quality guest experience Personalize guest interactions to build rapport and loyalty Answer inbound customer inquiries using methods defined by management, as needed Ensure customer requests for reservations and other services are met and confirmed Senses and exploits upsell opportunities where appropriate, always attempting to cross-sell in cases when a specific request cannot be met Escalates complex and difficult situations to the Player Development Manager when they arise Must be prepared to handle, with composure and tact, a high volume of outbound repetitive customer interactions over the telephone in a sales-oriented environment Remain in a seated position for an entire shift executing outbound sales calls and completing reservation tran