Housekeeping Supervisor - Borgata

About the Role

Atlantic City, New Jersey The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: It is the primary responsibility of the Housekeeping Supervisor to provide excellent customer service and create a safe and friendly environment for employees and guests by overseeing the day to day operations of assigned floors and to ensure the overall cleanliness of property rooms. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures. THE DAY-TO-DAY: Responds to and resolves guest complaints in a timely manner and creatively solves problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties. Meets the demands of a fast-paced environment by using good judgment and the ability to multitask. Promotes and maintains the highest level of customer service to all guests while staying alert to their needs. Ensures the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies. Completes all duties in accordance with property standards and procedures and adheres to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property. Inspects guest rooms completely and thoroughly for cleanliness. Enters or calls all statuses of guest rooms work orders, carpets, damages, etc. Maintains knowledge of Hotel information in order to answer guest inquiries. Maintains records including repairs needed, lost and found items, and quality of work completed by employees. Completes daily worksheets accurate