Hard Rock Cafe Server

About the Role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart). Taking guests’ orders. Running food. Handling cash & other forms of payment. Making proficient sales transactions - using a point-of-sale system. Properly checks I.D.s – for guests who appear to be under 30 years old. Demonstrating responsible alcohol service. Demonstrating impeccable product knowledge. Suggestive selling - using proven techniques. Answering questions - accurately and politely. Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience. Maintaining a clean & organized station – including pre-bussing & table maintenance. Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc. Demonstrating knowledge of all table/station numbers. Directing guests to areas & restrooms. Creating memorable experiences. Entertaining guests to create “Raving Fans.” This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.