Hotel Front Desk Representative - MGM Grand Detroit

About the Role

Detroit, Michigan The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Join the team that defines world-class hospitality in the heart of Detroit. MGM Grand Detroit is seeking a friendly, professional, and service-driven Front Desk Representative to create exceptional guest experiences from the moment they arrive. THE STARTING RATE: $18.30 THE DAY-TO-DAY: Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‐ins and all other tasks associated with guest room check‐ins and check‐outs Partner with Housekeeping and other related departments to meet guest expectations and special requests Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‐free experience from start to finish THE IDEAL CANDIDATE: Guest service experience Strong listening skills to understand guest needs and concerns, ensuring satisfaction and resolving issues promptly Comfortable and proficient in using hotel management software (e.g., booking systems, reservation software), computer software (e.g., Outlook, MS Word, Excel) and other front desk technology Must have a High School Diploma, GED or equivalent Work varied s