Casino Host

About the Role

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$3751.htmld Pledge for Success: We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are. Position Summary: Responsible for generating revenue by developing relationships with preferred guests and identifying potential new VIP guests. Position requires high level customer service and sales skills to build loyalty and drive incremental revenue to ensure budgetary goals are met. Primary Duties and Responsibilities: Promotes superior guest service. This includes answering calls or texts from preferred guests outside of regularly scheduled hours to ensure their needs and standards are being met as well as providing solutions to any problems the guest may encounter. Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani. Identify and develop high-value guests by building relationships through specialized, personalized, and preferential service. This may include participating in events outside of the casino such as dinners, shows/concerts, golf, etc. Use available technology to efficiently manage a book of approximately 400 VIP guests. This includes monitoring gaming activity, comp availability, and profitably. Provide complimentaries based on a guest’s play. This requires using discretion to determine the appropriate value of the compliment ensuring the compliment does not outweigh the return. Cultivate leads, build loyalty, and promote return visits to the property. This may include making cold calls and post-visit follow up calls, monitoring the casino floor, using business intelligence (BI) tools and